Terms and Conditions

Man with Van Bromley Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Bromley provides removal, transport and related services. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your service.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, company or organisation that requests or books the services.

Service means any removal, collection, delivery, transport, loading, unloading, packing, unpacking or related activity carried out by Man with Van Bromley.

Vehicle means any van or other vehicle used by Man with Van Bromley to provide the service.

Goods means any items, furniture, boxes, personal belongings or other property handled, transported or stored in connection with the service.

Booking means a confirmed request for services made by the client and accepted by Man with Van Bromley.

2. Scope of Services

Man with Van Bromley provides man and van services, small and medium household removals, local transport of furniture and goods, and related assistance with loading and unloading. Services are normally provided within the local area and surrounding districts, although longer distance work may be carried out by agreement.

The exact scope of the service, including dates, times, locations, vehicle size, manpower level and any special requirements, will be agreed during the booking process and confirmed to the client.

3. Booking Process

All services must be booked in advance. A booking can only be confirmed once the client has provided all required information, including collection and delivery addresses, access details, approximate inventory of goods, desired date and time, and any specific requirements.

Quotes are given based on the information supplied by the client. It is the client’s responsibility to provide accurate and complete information. If additional items, services or special handling are required on the day that were not disclosed at the time of booking, Man with Van Bromley reserves the right to adjust the price or, where necessary, decline to transport certain items.

Man with Van Bromley may request confirmation of the booking in writing and may provide a written or verbal booking reference. The booking is considered accepted when it is confirmed by Man with Van Bromley and, where required, any deposit has been received.

4. Estimates and Quotes

Any price estimate or quote is provided in good faith based on the information available at the time. Estimates are not binding if the information supplied by the client is inaccurate or incomplete, or if the circumstances on the day differ from those described during the booking.

Factors that may cause the final price to differ from an estimate include, but are not limited to, additional items, extended loading or unloading times, waiting time, restricted access requiring extra labour or shuttle trips, additional stops, or any delay caused by the client.

5. Payments

Unless otherwise agreed in advance, payment is due on completion of the service on the day of the move. For larger moves or longer distance jobs, Man with Van Bromley may require a deposit or full prepayment prior to the service date.

Accepted payment methods will be explained at the time of booking. The client must ensure that they are able to make payment using an agreed method at the appropriate time. Man with Van Bromley reserves the right to withhold delivery of goods until full payment has been received.

Where a deposit is required, the booking will not be secured until the deposit has been received. Failure to pay a deposit within the specified time may result in the booking being cancelled or the date being released for other clients.

If payment is not made when due, Man with Van Bromley may charge reasonable interest and administration fees, and may take steps to recover any outstanding sums. The client will be responsible for any reasonable costs incurred in the recovery of such sums.

6. Cancellations and Amendments

The client may cancel or amend a booking by providing notice to Man with Van Bromley. Any cancellation or change should be communicated as early as possible to minimise any charges.

Cancellation charges may apply as follows, unless otherwise agreed in writing:

Where cancellation is made at least 72 hours before the start time, no cancellation fee will usually be charged, although any non-refundable third party costs may still apply.

Where cancellation is made less than 72 hours but more than 24 hours before the start time, Man with Van Bromley may charge up to 50 percent of the agreed price or retain the deposit, whichever is greater.

Where cancellation is made less than 24 hours before the start time or the client fails to be available when the team arrives, Man with Van Bromley may charge up to 100 percent of the agreed price.

Changes to the date, time or scope of the service are subject to availability. Where an amendment results in increased costs or a longer duration, Man with Van Bromley will inform the client and adjust the price accordingly.

7. Client Responsibilities

The client is responsible for:

Ensuring that adequate and accurate information is provided at the time of booking.

Packing goods safely and suitably, unless packing services have been explicitly agreed.

Ensuring that all boxes are properly closed and that fragile items are clearly marked.

Arranging appropriate parking and access at both collection and delivery locations, including obtaining any permits where necessary.

Ensuring that goods are ready for loading at the agreed time and that someone is present to accept delivery.

Checking that no items are left behind at the collection address and that all items have been unloaded at the delivery address.

The client is responsible for securing and removing any fixtures, fittings or appliances, such as disconnecting washing machines, cookers or electrical equipment, unless specifically agreed that Man with Van Bromley will perform such tasks.

8. Access and Parking

The client must ensure that there is suitable access for the vehicle at both the collection and delivery points. This includes, but is not limited to, informing Man with Van Bromley of any narrow roads, height or weight restrictions, limited loading bays, tight stairwells, or internal access issues.

The client is responsible for arranging any necessary parking permits or authorisations. Any parking charges, fines or penalties incurred as a direct result of insufficient or incorrect information provided by the client, or the client’s failure to arrange appropriate parking, may be charged to the client.

9. Excluded and Restricted Items

Man with Van Bromley does not transport certain items, including dangerous goods, illegal substances, live animals, perishable food, or any items that may present a risk to the vehicle, staff, other goods, or the public.

Hazardous materials such as flammable liquids, gas cylinders, chemicals, explosives, firearms, and similar items will not be accepted. The client must not include such items in any boxes or containers given for transport.

High value items including cash, jewellery, watches, important documents, or other items of particular sentimental or financial value should not be packed with general goods and should be transported personally by the client wherever possible. If such items are handed to Man with Van Bromley without prior disclosure, liability may be limited or excluded as described in these terms.

10. Liability and Insurance

Man with Van Bromley will take reasonable care in handling, loading, transporting and unloading the client’s goods. However, liability for loss or damage is subject to the terms set out in this section.

Man with Van Bromley will not be liable for any loss or damage arising from:

Poor or insufficient packing by the client.

Pre-existing defects or inherent weaknesses in items, such as age, wear and tear, or design defects.

Damage to assembled flat pack furniture that is not designed to be moved once assembled.

Minor cosmetic damage such as small scratches or scuffs where reasonable care has been taken.

Loss or damage to items that the client has packed in unsuitable or unstable containers.

Loss or damage arising from events beyond reasonable control, including traffic delays, accidents caused by third parties, road closures, severe weather or other unforeseen circumstances.

In the event of loss or damage that is directly caused by the negligence of Man with Van Bromley, liability may be limited to a reasonable repair or replacement cost for the affected item, subject to proof of value and taking account of fair wear and tear, depreciation and any applicable insurance arrangements.

The client should inform Man with Van Bromley as soon as reasonably possible of any loss or damage believed to have occurred during the service, and in any event within 48 hours of completion of the service. Failure to notify within this period may affect the ability to investigate and may limit or exclude any liability.

11. Delays and Missed Dates

Man with Van Bromley will use reasonable efforts to arrive at the agreed time and complete the service within a reasonable period. However, times are approximate and not guaranteed. Delays may be caused by traffic, road conditions, weather, or other factors beyond reasonable control.

Man with Van Bromley will not be liable for any indirect or consequential losses arising from delay, including loss of earnings, hotel costs, or any penalties under other contracts. Where a delay is caused directly by Man with Van Bromley and is within its control, any compensation will be limited to a reasonable proportion of the service charge for the affected period.

12. Waste and Disposal Regulations

Man with Van Bromley is a removal and transport service and not a licensed waste carrier unless explicitly stated. The service is not designed for the disposal of rubbish, construction waste or general household waste.

The client must not present for collection any waste materials that require a licensed carrier or special disposal arrangements, including hazardous waste, electrical waste requiring special treatment, or large volumes of mixed rubbish, unless this has been clearly agreed in advance and complies with applicable regulations.

Where Man with Van Bromley agrees to remove unwanted items, this will be for basic transport to a suitable facility only and the client remains responsible for ensuring that the items can lawfully be disposed of in this way. Any refusal of a facility to accept items, or any charges imposed by such a facility, are the responsibility of the client.

The client must comply with all relevant waste and recycling regulations, including requirements for separating recyclable materials and disposing of items such as electrical goods, batteries, and hazardous substances through appropriate channels.

13. Damage to Property

Man with Van Bromley will take reasonable care to avoid damage to property during the service. The client should inform the team of any particularly vulnerable areas such as delicate flooring, newly painted walls or tight staircases.

Liability for damage to property, including buildings, fixtures and fittings, will be limited to reasonable repair costs and will not include any consequential loss. Man with Van Bromley will not be liable for damage caused by the movement of items at the client’s express direction against advice.

14. Complaints

If the client is dissatisfied with any aspect of the service, they should raise the issue as soon as possible, preferably on the day with the team on site so that an immediate attempt can be made to resolve it.

If the issue cannot be resolved on the day, the client should submit a detailed description of the complaint within a reasonable time after completion of the service, including any supporting information such as photographs or receipts. Man with Van Bromley will investigate and respond as soon as reasonably practicable.

15. Data Protection and Privacy

Man with Van Bromley will collect and use personal information provided by the client for the purposes of managing bookings, delivering services, taking payments and handling any queries or complaints.

Personal information will be kept securely and will not be sold to third parties. Information may be shared with third parties only where necessary to deliver the service, process payments, comply with legal obligations, or enforce these Terms and Conditions.

16. Variations to Terms

Man with Van Bromley may update or amend these Terms and Conditions from time to time. The version in force at the time of the client’s booking will apply to that booking. A copy of the current Terms and Conditions is available upon request.

17. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision will be deemed deleted and the remaining provisions will continue in full force and effect.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services supplied, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

19. Entire Agreement

These Terms and Conditions, together with any written confirmation of booking and agreed quotation, constitute the entire agreement between the client and Man with Van Bromley in relation to the services and supersede any prior discussion, correspondence or understanding.