Terms and Conditions for Man With Van Bromley

Man With Van Bromley service terms introduction These Terms and Conditions set out the basis on which Man With Van Bromley provides removal, collection, transport, delivery, loading, unloading, and related man and van services within the United Kingdom. By placing a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to be bound by these terms. If any part of these terms is unclear, the customer should seek clarification before the service starts. These terms are intended to protect both parties and to ensure that every man and van Bromley job is carried out fairly, safely, and efficiently.

In these terms, “we”, “us”, and “our” refer to the service provider operating under the Man With Van Bromley brand, while “you” and “your” refer to the customer or the person acting on the customer’s behalf. These terms apply to domestic and commercial jobs, including single-item moves, furniture transport, student moves, light removals, and similar transport work. They also apply to jobs arranged at short notice, same-day bookings, and pre-booked services.

We may update these terms from time to time. The version in force at the time of booking will usually apply to that booking unless a later written agreement states otherwise. If any clause is found to be unenforceable, the remaining clauses will continue in force. Nothing in these terms affects your statutory rights under UK law.

1. Booking Process

Booking process and quotation terms A booking with Man With Van Bromley is normally made after we receive basic details about the job, such as pickup and delivery locations, access conditions, type and quantity of items, preferred date and time, and any special handling requirements. Quotes are based on the information supplied at the time of enquiry. If the information changes, the quote may also change. A booking is not confirmed until we accept it and, where required, you have paid any requested deposit or prepayment.

It is your responsibility to provide accurate and complete information. This includes, where relevant, stairs, lifts, parking restrictions, narrow access, weight of items, fragile goods, assembly or disassembly needs, and any items that require specialist handling. If additional services are requested on the day, such as extra labour, waiting time, or an additional drop-off, we may charge accordingly. The final service may differ from the original quote if the actual work is materially different from the booked details.

We reserve the right to refuse or cancel a booking where the job is unsafe, unlawful, outside our service scope, or impossible to perform with reasonable care. We may also refuse to move items that are prohibited by law, dangerous, unsafely packed, excessively heavy without adequate assistance, or likely to cause damage to property, vehicles, or persons. Any estimate of time or duration is given in good faith but is not guaranteed unless expressly stated in writing.

2. Payments and Charges

Payments and charges information Charges for our man and van service may be calculated using hourly rates, fixed prices, mileage, labour, waiting time, or a combination of these methods. The price quoted will normally cover the service described at the point of booking, but it may exclude unexpected delays, congestion, parking fees, tolls, specialist equipment, or extra labour unless expressly included. We will tell you, where reasonably possible, about any likely additional charges before they arise.

Payment terms will be stated at the time of booking or on the invoice. Unless we agree otherwise, payment is due immediately upon completion of the job. We may accept cash, card payment, bank transfer, or other approved methods. Where a deposit is required, the booking may be held only once the deposit has cleared. Failure to pay on time may result in suspension of future services and recovery action for any outstanding sums.

If the job takes longer than expected because of delays caused by the customer, poor access, incorrect information, missed collections, or the need to wait for keys, parking, or instructions, additional charges may apply. If items are not ready at the agreed time, we may charge waiting time or, after a reasonable period, treat the service as cancelled by the customer. Any invoice error should be raised promptly so that it can be reviewed.

3. Cancellations, Rescheduling, and No-Show Policy

You may cancel or reschedule a booking by giving reasonable notice. For many jobs, cancellation fees will depend on how much notice is provided and whether staff, vehicles, or third-party resources have already been committed. A cancellation made shortly before the scheduled time may incur a charge to cover administration, reserved labour, and lost availability. Where a deposit has been taken, it may be retained in full or in part where permitted by law and proportionate to the loss we have suffered.

If you are unable to proceed on the booked date, please request a change as soon as possible. We will try to accommodate changes, but availability cannot be guaranteed. Changes to date, time, vehicle size, or service scope may alter the price. If we arrive at the agreed time and you are unavailable, cannot provide access, or fail to attend, the booking may be treated as a no-show and charges may apply.

We may cancel or postpone a booking due to unsafe weather conditions, vehicle breakdown, staff illness, road closures, legal restrictions, or any event beyond our reasonable control. In such cases, we will make reasonable efforts to rearrange the service. Our liability for cancellation due to such circumstances will be limited to a refund of any payment made for the undelivered part of the service, unless a greater remedy is required by law.

4. Service Delivery and Customer Responsibilities

The customer must ensure that all goods are properly packed, suitable for transport, and clearly identified where needed. Unless agreed otherwise, we do not provide full packing services, and we are not responsible for damage arising from inadequate packaging, pre-existing defects, or items that are inherently fragile or unstable. We may refuse to move items that are not safely prepared, or we may proceed only after you accept the associated risk.

You are responsible for securing parking, notifying building management where required, arranging permits if necessary, and ensuring access to pickup and delivery points. If access is restricted, we may need to park at a distance or carry items further than expected, and this may affect time and cost. You should ensure that pathways, doorways, and stairways are reasonably clear. We are not liable for delays caused by matters outside our control, including traffic, roadworks, or restrictions imposed by third parties.

Unless agreed in writing, we are not responsible for disconnecting or reconnecting plumbing, gas, electrical, or integrated appliances. We may assist with light dismantling or reassembly where safe and appropriate, but such assistance is provided at our discretion and depends on the items, tools available, and the time booked. Any work involving specialist trades should be arranged separately by a qualified professional.

5. Liability and Insurance

We take reasonable care when handling your possessions, but our liability is limited by these terms and by applicable law. We are not liable for loss or damage caused by events beyond our reasonable control, including defects in items, poor packing, previous wear and tear, latent faults, inherent vice, or the customer’s own instructions. We are also not liable for indirect or consequential losses, such as loss of profit, loss of use, or missed opportunities, except where such exclusion is not permitted by law.

Where we are proven to be at fault, our liability for loss or damage will normally be limited to the lower of the repair cost, replacement value, or a reasonable amount having regard to the age and condition of the item, unless a higher limit is required by statute or expressly agreed in writing. Customers are encouraged to maintain their own insurance for valuable, fragile, or irreplaceable items. Any claim for damage must be reported as soon as reasonably possible, and in any event within a reasonable time after the job is completed.

We may inspect any allegedly damaged item, packaging, and the delivery environment before determining a claim. You must not dispose of damaged goods before we have had a reasonable opportunity to assess them, unless this would be unsafe or impractical. Our team must be allowed a fair chance to investigate the matter, and any claim documentation should be supported by photographs, invoices, or other relevant evidence where available.

6. Waste Regulations and Prohibited Items

Where our man and van services involve removal of unwanted items, the customer must ensure that the waste has been described accurately. We may only transport and dispose of waste where it is lawful to do so and where the appropriate arrangements have been made. This includes compliance with UK waste duty of care requirements, carrier obligations, and disposal rules. We may request details of the waste type before agreeing to collect it.

You must not place hazardous, illegal, contaminated, or unsafe materials into a load unless we have expressly agreed in advance and have the lawful ability to transport them. Prohibited items may include, without limitation, asbestos, clinical waste, chemicals, gas cylinders, explosives, oils, solvent containers, radioactive materials, and items that are leaking or otherwise dangerous. If prohibited waste is discovered during the job, we may stop the service and charge for time already spent, return travel, and any reasonable costs incurred.

Where items are taken for disposal, the customer remains responsible for confirming that the goods are theirs to dispose of and that no third-party rights are infringed. We may use licensed disposal facilities or transfer stations and may arrange recycling where appropriate. Any illegal dumping, false description of waste, or failure to disclose hazardous materials may result in the job being terminated immediately and may be reported to the relevant authorities if required by law.

7. Acceptable Conduct and Site Safety

We expect customers, occupants, and any third parties present at the location to treat our staff with respect. Abusive, threatening, discriminatory, or aggressive behaviour will not be tolerated. Our team may leave the site if they feel unsafe, and the service may then be treated as cancelled by the customer. Any resulting charges may still apply where work has already been scheduled, commenced, or partially completed.

For safety reasons, we may refuse to carry out a task if the working environment is unsafe, if there is a risk of injury, if items are unstable, or if the route is obstructed. We may also stop work if requested to move something that appears likely to cause damage or if there is insufficient manpower for safe handling. Our staff decisions on immediate safety matters are final at the time, subject to later review if needed.

Customers should ensure that children, pets, and unauthorised persons are kept clear of the work area. You are responsible for informing us of any known hazards, including building restrictions, low ceilings, slippery floors, broken lifts, or weight limits. If a site hazard is not disclosed and causes delay, injury, or loss, we may recover reasonable additional costs and will not be responsible for consequences that could have been avoided with proper notice.

8. Complaints and Disputes

If you are unhappy with any aspect of the service provided by Man With Van Bromley, you should raise the issue as soon as reasonably possible so that we can investigate it. Many matters can be resolved quickly if reported promptly and with sufficient detail. Where appropriate, we may ask for photographs, item descriptions, booking references, or other evidence to help assess the complaint.

We will review complaints fairly and may offer a remedy where we determine that we have failed to meet our obligations. Any remedy will depend on the facts of the case and may include an apology, partial refund, or other proportionate solution. A complaint does not remove your obligation to pay for the undisputed part of the service. We encourage both parties to act reasonably and to try to resolve disagreements without unnecessary escalation.

If a dispute cannot be resolved informally, the matter may be dealt with through the courts of England and Wales, subject to any applicable alternative dispute resolution process or statutory procedure. Nothing in this clause prevents either party from seeking urgent relief where necessary to protect legal rights or property.

9. Governing Law

Waste regulations and governing law section

These Terms and Conditions, and any dispute or claim arising from or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales will have non-exclusive jurisdiction, subject to any mandatory legal rights you may have in another forum.

By choosing our man and van Bromley service, you confirm that you have read, understood, and accepted these terms. If you are booking on behalf of another person or business, you confirm that you have authority to do so and that the person or business on whose behalf you act will be bound by these terms. These provisions apply to the fullest extent permitted by law and are designed to create a clear, fair, and lawful basis for all services provided.