These Terms and Conditions set out the basis on which Man With Van Bromley, referred to in this document as “we”, “us” or “our”, provides removal, transport, loading, unloading, and associated van services to customers, referred to as “you” or “the customer”. By making a booking, confirming a quotation, or allowing work to begin, you agree to be bound by these terms. Please read them carefully before placing a booking for a van service in Bromley or any related moving assistance.

These terms are intended to be clear, fair, and consistent with UK consumer law and commercial practice. They apply to all services provided by us, whether the work involves a single item, part-load transport, same-day moving support, or scheduled removals. They also apply to additional services such as carrying items up or down stairs, waiting time, dismantling and reassembly where agreed, and the handling of bulky or fragile goods. Any special arrangements must be agreed in writing in advance and may affect the price, timing, or liability terms.

When you request a quote for a man with a van service, you must provide accurate information about the items, access conditions, loading points, unloading points, parking restrictions, and any relevant hazards. This includes details such as narrow staircases, lift access, parking permits, long walking distances, heavy appliances, or items requiring specialist handling. If the information you provide is incomplete or incorrect, we may need to revise the quotation, adjust the schedule, or decline the job if it cannot be completed safely.

We reserve the right to refuse to carry out any task that we reasonably believe would create a risk to health, safety, lawful operation, or property. If the service requirements change after the booking has been confirmed, we may reassess the original quotation and, where necessary, issue a revised price before proceeding. This is especially relevant for a Man With Van Bromley job where time, loading effort, or access conditions differ materially from those first described.

Booking Process

A booking is normally made when you accept our quotation and we confirm availability. The booking process may involve an email, message, phone confirmation, or another written record agreed by both parties. Once confirmed, the service date, approximate time window, collection and delivery locations, and agreed scope of work will form part of the contract. For a moving van service, the booking will only be valid once all required details are supplied and any requested deposit or pre-authorisation has been received, if applicable.

You are responsible for ensuring that the booking details are correct. The customer must check that dates, addresses, inventory, access arrangements, and any special instructions are accurate. If you notice an error, you should tell us as soon as possible so we can update the record. We may rely on the details you provide when allocating staff, planning vehicle size, and scheduling other work. If your requirements change significantly, we may need to amend the booking or confirm a new quotation.

Unless otherwise agreed, the service is provided on the date and during the approximate time slot confirmed at booking. We will use reasonable efforts to arrive within the agreed window, but arrival times are estimates and may be affected by traffic, weather, delays from previous jobs, vehicle issues, or access problems. Time-sensitive work should be discussed in advance, but we do not guarantee exact arrival times unless a specific service level has been agreed in writing.

Payments

Payment terms will be set out in your quotation or booking confirmation. Unless otherwise agreed, payment is due on completion of the service or at the time specified in advance. We may accept bank transfer, card payment, cash, or another method agreed beforehand. Where a deposit is required, the booking may not be secured until the deposit has been paid in full. For a van and man booking, any outstanding balance must be settled without deduction or set-off unless required by law.

All prices are stated in pounds sterling unless otherwise agreed. Quotes may be based on hourly rates, fixed prices, mileage, load size, volume, or a combination of these factors. Additional charges may apply if the actual work exceeds the agreed scope, including extra waiting time, additional stops, longer carrying distances, congestion delays, parking charges, tolls, or the handling of items not disclosed at the time of quoting. If the job changes materially, we may charge a reasonable revised amount that reflects the additional work.

Where an estimate is provided instead of a fixed price, the final charge may differ if the time taken, labour required, or service conditions are not as expected. We will explain any charge adjustment where reasonably practicable. Late payment may result in administration fees or interest where permitted by law. We also reserve the right to suspend further work, retain goods where lawful, or take recovery action if payment is not made when due.

Cancellations and Amendments

You may cancel or reschedule a booking by notifying us as early as possible. Cancellation terms may depend on how much notice is given, whether vehicles or staff have already been allocated, and whether special arrangements have been made. If you cancel with sufficient notice, no cancellation fee may apply. However, where a booking is cancelled at short notice, after we have already incurred costs, or after our team has arrived, we may charge a reasonable cancellation fee to cover loss of time and direct expenses.

If you are not ready for collection or delivery at the agreed time, or if access is unavailable, we may treat the service as a late cancellation or failed attendance. In such cases, a fee may be charged. If we need to cancel or rearrange the service due to circumstances beyond our control, we will aim to notify you promptly and offer an alternative date where possible. Our liability for any resulting loss will be limited as set out in these terms and to the extent permitted by law.

We may also cancel or pause the job if the work would involve illegal, unsafe, or impracticable activity, including the transport of prohibited items, dangerous loads not properly declared, or items that cannot be moved safely with the equipment available. In those circumstances, any sums already paid for work not carried out will be dealt with fairly, taking into account the work completed and costs already incurred.

Liability

We will use reasonable care and skill in providing our services. However, liability is limited by the nature of transport and manual handling work. Unless otherwise required by law, we are not responsible for pre-existing damage, weak packaging, items that were already defective, or loss caused by matters outside our control. Customers should ensure that items are properly packed, protected, and ready for transport, especially delicate possessions, glass, electronics, artwork, and antiques.

You remain responsible for securing and backing up any data stored on computers, phones, drives, or other electronic devices before the move. We do not accept responsibility for data loss unless caused by our negligence and not excluded by law. We are not responsible for damage caused by unsuitable packaging, overloading, items left unsecured, or instructions that we reasonably follow from you or your representative. If you ask us to carry items despite visible risk, we may do so only at your risk and subject to any legal duties that cannot be excluded.

Our total liability for direct loss or damage arising from the service will be limited to the amount paid or payable for the specific job, unless a greater amount is required by applicable law. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited. Any claim for damage must be raised as soon as reasonably possible and, where practical, before the goods are unpacked or the vehicle leaves the delivery point.

Claims for loss or damage should be supported by reasonable evidence, such as photographs, item descriptions, and relevant purchase or repair details. We may inspect the item, packaging, and surrounding circumstances before deciding whether any compensation is due. We will not be liable for indirect or consequential losses, including loss of profit, loss of opportunity, business interruption, or emotional distress, except where such exclusion is not permitted by law.

Waste Regulations

Where our service includes the removal of unwanted items, disposal, or clearance work, all waste must be dealt with in accordance with UK waste legislation and environmental rules. We will only remove waste that has been agreed in advance and that we are lawfully able to transport. You must accurately describe the type of waste, including whether it is general household waste, furniture, electrical items, builders’ waste, green waste, or other materials. We may refuse any waste that is hazardous, improperly packaged, or not declared correctly.

You must not ask us to dispose of items that contain prohibited substances or materials unless we have expressly agreed and confirmed compliance arrangements in writing. Certain items may require special handling, licensed disposal facilities, or separate charges. If you fail to disclose waste accurately and this results in penalties, clean-up costs, enforcement action, or additional handling expenses, you may be liable for those amounts. We may also refuse the load if accepting it would breach environmental law or regulatory obligations.

By instructing us to remove waste, you confirm that you have the right to dispose of those items and that they are not stolen, contaminated, or subject to legal restrictions. We reserve the right to provide waste transfer information where required and to retain records in line with legal obligations. Where relevant, you may be asked to confirm the origin and nature of the waste before collection proceeds. A Man With Van Bromley clearance service will always be subject to lawful disposal practices and safe operating standards.

Customer Responsibilities

You are responsible for preparing the property and the items for collection or delivery. This includes packing contents securely, disconnecting appliances where necessary, ensuring access is available, and arranging parking permissions if required. Any item that is too large, too heavy, or unsuitable to be moved through the available access routes must be identified in advance. If we have to pause, reattempt, or modify the work because preparation is incomplete, additional charges may apply.

You must be present, or have an authorised representative present, at the collection and delivery points unless agreed otherwise. The representative must be able to confirm instructions and approve any changes. If no one is available at the agreed time and we cannot complete the job, a waiting charge or failed attendance fee may be due. You must also ensure that the destination is ready to receive goods and that any fragile or high-value items are appropriately insured by you if you want cover beyond the limits stated in these terms.

Force Majeure

We are not liable for failure or delay caused by events beyond our reasonable control, including severe weather, road closures, accidents, strikes, transport disruption, fire, flood, acts of government, or sudden vehicle breakdown. If such an event affects the service, we will try to resume the booking as soon as reasonably possible or agree a revised plan. If performance becomes impossible, either party may end the affected booking without liability for the parts not performed, subject to payment for work already completed where applicable.

Data and Privacy

Any personal information provided for the purpose of a booking will be used only to administer the service, manage communication, process payment, and maintain records. We will handle personal data in line with applicable data protection law. We do not sell customer information to third parties. Where it is necessary to use contractors or suppliers to complete the work, we will share only the information needed for the service to be delivered.

We may keep records of bookings, quotations, invoices, and service notes for legal, accounting, and operational purposes. You should ensure that any instructions involving other individuals, such as landlords, tenants, agents, or building managers, are authorised by you. If you provide someone else’s details, you confirm that you have their permission to do so.

General Provisions

If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply. No failure or delay by us in exercising any right will operate as a waiver of that right. Any variation to these terms must be agreed in writing. The contract between you and us contains the entire agreement relating to the service and supersedes prior discussions or representations, except where fraud or misrepresentation is involved.

Nothing in these terms is intended to limit rights that you may have under consumer law, including rights relating to services that are not performed with reasonable care and skill. If a dispute arises, both parties should first attempt to resolve it in good faith. If a resolution cannot be reached, the matter may be dealt with through the courts as set out below.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any dispute, claim, or matter arising out of or in connection with the service, the quotation, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. This applies whether the service is a local move, a single-item transport, or a larger man and van Bromley booking involving multiple locations.

By confirming a booking with us, you acknowledge that you have read, understood, and agreed to these terms. They are designed to protect both the customer and the service provider while ensuring that each Man With Van Bromley job is carried out lawfully, safely, and with clear expectations on both sides.